Emergency and Force Majeure Policy
Last updated: 12/09/2025
1. Purpose of the Policy
This policy clearly defines the rights and obligations of the parties, pricing and refund principles in the face of emergencies, force majeure and unexpected events (natural disaster, war, epidemic, official travel restrictions, strike, transportation obstacles, state authority decisions, etc.) that may occur in the package tour, culture, Hajj/Umrah and other travel services organized by Alkış Turizm.
2. Force Majeure Definition
Force Majeure; the parties could not foresee, prevent or eliminate their contractual obligations; These are extraordinary events that make the performance of the contract impossible or reasonably impossible. (Evaluated in accordance with the provisions of the TBK and the Package Tour Regulation)
3. Which Situations Are Included in the Policy
For example: pandemics, travel bans/quarantine decisions, war/violent events, major natural disasters (earthquake, flood), flight cancellations of carriers, travel prohibiting or restrictive decisions of official authorities, logistics disruptions and similar extraordinary situations.
4. Notification and Communication
When force majeure occurs, Alkış Turizm immediately (as soon as possible) informs the participants via e-mail, SMS or permanent data storage; The status of the tour, alternative programs, refund and/or postponement options are explained.
5. Rights and Options of the Organization
If it is not possible to carry out the tour safely or there are official restrictions, Alkış Turizm may postpone the tour, offer alternative dates/routes or cancel the tour.
In case of tour cancellation or significant change, participants are clearly presented with the available options (rebooking / credit note / refund). The participant is informed in accordance with the Package Tour Regulations.
6. Fees, Refunds and Deductions
In case of return from the tour by customer due to force majeure, regulations and In accordance with the Supreme Court jurisprudence, it is essential to refund the paid fees (except for the irrecoverable expenses paid to third parties that Alkış Tur proves and documents). (Court decisions and consumer guides show examples of this.)
In case of cancellation by the tour organizer due to force majeure, the amount paid to the customer will be refunded within the legal periods and regulations or according to the customer's request. An alternative service / voucher of the same value is offered.
Irrecoverable expenses such as documentable duties, taxes, international transportation and third party prepayments can be offset during the refund process; however, such outages are clearly and documentably communicated to the customer.
7. Extreme Difficulty in Performance and Adaptation of the Contract
Within the framework of the Turkish Code of Obligations, even if force majeure does not directly create impossibility, adaptation of the contract (price, service change, etc.) may come to the fore in case of extreme difficulty in performance. Such requests are subject to mutual agreement of the parties; If agreement cannot be reached, legal remedies may be possible.
8. Insurance and Preventive Measures
Alkış Turizm offers as comprehensive travel/cancellation insurance options as possible; Customers are recommended to have personal travel insurance. In cases of force majeure, insurance company practices may also affect the refund and compensation processes.
9. Customer Obligations
It is the customer's responsibility to provide travel documents (passport, visa, etc.) on time and follow changes/government notifications.
Reasonable cooperation of the customer is expected in evaluating the alternatives offered due to force majeure (e.g. approval of the new date, supply of documents).
10. Contact and Application
Customers for emergency, information or return requests:
E-mail: [email protected]
Phone: 0216 391 65 65
When applications are received by e-mail, preliminary information is provided within 7 business days, and the final response/process is provided within 30 business days (may be accelerated according to the company's internal procedure).
11. Validity and Update
This policy is in effect from the date of publication. In case of any changes in legal regulations or practices, Alkış Turizm makes the necessary updates and informs the customers.