Last updated: 30/01/2023

- 50% of the payment during registration, before the remaining balance is gone. It will be done 15 days in advance.

- For cancellations made after entering the visa system, $500 is applied, and for cancellations made after the flight ticket is purchased, an additional penalty imposed by the relevant airline is applied.

- There is no refund for Umrahs who want to return early for any reason after the passenger has departed (since the payments for the hotel, flight, visa and other services are made in advance).

- If the passenger wishes to return early or late after departure. This is answered according to the availability of aircraft and the rules of the airline used. Any difference in fare belongs to the passenger.

1. PARTIES

From now on, the Relevant Travel Agency will be referred to as "AGENCY" and "CONSUMER" who wants to purchase the programs and services offered by the AGENCY.

2. SUBJECT

This Agreement covers the services specified in the Tour Registration Form, Voucher (Pakettur Agreement), Tour Program/Brochure and Receipt Document, which are an annex and integral part of the contract.

3. GENERAL PROVISIONS

CUSTOMER, the qualifications of the service subject to this Agreement, the sales price and payment method and detailed information regarding the performance. that he/she has read and is informed about the brochure; For accommodations abroad, the passport, valid visa and identity card, which is valid for at least six months from the date of tour departure and has at least two blank pages for entry and exit stamps at the border gates, and the identity card for Cyprus tours, is prevented from leaving Turkey due to any lack of treatment regarding the passport or due to personal reasons arising from the CUSTOMER's own (tax debt, lack of visa, not allowing any government institution, etc.) or lack of passport, visa and similar treatment in the country of departure from Türkiye. The AGENCY will not have any legal and/or criminal liability in case entry to the country is prevented due to and/or violations; All responsibility regarding the baggage and its contents belongs to him/her; He is obliged to follow and control the belongings he has with him; The AGENCY or its employees have no legal and/or criminal liability for items lost, stolen or lost during the tour, and that it will not make any claims against the AGENCY and/or its employees for the stated reasons; By signing this Agreement, he/she is obliged to comply with the laws and practices governing the facility in which he/she will stay and the vehicle in which he/she will travel; that it will comply with the rules declared by the guide, facility, agency and transportation vehicle authorities regarding the service purchased, that it will not endanger the life and property safety/integrity of third parties, and that it will be personally and primarily responsible for all material/moral damages that may arise if it endangers the life and property safety/integrity of third parties, otherwise the AGENCY will not perform the service subject to the contract and therefore the CUSTOMER has no right to refund; The CUSTOMER acknowledges that the cost of all goods and services specified in the field of extra food and beverages, personal expenses and services not included in the package tour price to be purchased by the CUSTOMER outside the scope of the Package Tour subject to this Agreement will be paid by the CUSTOMER; He accepts, declares and undertakes that if he terminates his use of the service on the grounds that the service provided is defective, he will notify the AGENCY official and the hotel he is staying in in writing of the reasons for termination, in accordance with his obligation to cooperate and act diligently, otherwise he will be deemed to have received and used the service.

CUSTOMER hereby acknowledges that he/she is a party to the contract on behalf of other persons who will participate in the trip with him/her and that the Name-Surname, T.R. He accepts that he is obliged to provide accurate information that will enable him to participate in the trip, such as his ID number, that he is obliged and responsible to inform other participants about the preliminary information and brochure scope given to him, and that the brochure given to him is deemed to have been given to the participants. AGENCY accepts, declares and undertakes that the information stated in the brochure and the issues set out in this contract are parallel. Except for the CUSTOMER's fault, an unexpected and unpreventable behavior of a third party, force majeure (adverse weather conditions, road obstacle, strike, terrorism, fog, possibility of war, unpredictable technical and extraordinary matters, etc.), the occurrence of an unforeseen and unpreventable event despite the AGENCY's/agency's/independent service provider's due diligence, and in these cases, the CUSTOMER is not entitled to compensation; If the AGENCY violates the Agreement partially or completely, the AGENCY will be responsible for the damages suffered by the consumer, without prejudice to the compulsory insurance provisions defined in Law No. 1618. In case of baggage loss or damage caused by the AGENCY's gross negligence in package tours that include air transportation; Provided that the CUSTOMER has the AGENCY prepare a loss or damage report, compensation will be made in accordance with the provisions of the Montreal Convention, which is an international agreement. If the CUSTOMER is a minor; Depending on the rules of the accommodation facility or the vehicle to be traveled, it may be the case that the customer cannot benefit from the service without his/her parent or legal guardian, and when such a situation arises, the cancellation conditions of this contract will come into effect.

4- SERVICE FEE AND RIGHT OF WITHDRAWAL

The contract fee includes all services specified in the Reservation Document (hereinafter referred to as "Voucher"). Services other than these are subject to an extra fee.

100% of the international package tour service fee must be paid at the time of registration. The CUSTOMER who purchases the service through early booking is obliged to pay the full service fee by the campaign end date specified in the Product Brochure/Website/Campaign details.

After the performance of the work subject to the Contract, the credit card used by the CUSTOMER to pay the Contract price is unfairly and unlawfully used by unauthorized persons in a way that is not due to the fault of the AGENCY, and the relevant bank or financial institution shall submit the service fee to the AGENCY. In case of failure to pay, the CUSTOMER will be responsible for the disputed service fee and any damages, together with the legal interest that will accrue from the date of reservation. Unusual changes in the exchange rate, unusual changes in fuel expenses, port, airport etc. In case of changes in taxes, duties, fees and similar legal obligations collected in places such as; It can be increased by notifying the CUSTOMER 20 days before the departure date. In such a case, the CUSTOMER accepts, declares and undertakes that he will pay the price difference, otherwise he will not be able to use the service.

Although the tour fee paid by the CUSTOMER must be refunded to the Customer; The refund will be made in the same way as the CUSTOMER made the payment. That is, regardless of whether the tour price is agreed upon by the parties in Turkish Lira or foreign currency, if the CUSTOMER has paid in Turkish Lira, the price paid in Turkish Lira will be refunded in kind, if the payment has been made in foreign currency, the foreign currency will be refunded in kind, and if the payment has been made by credit card, it will be refunded in the same way to the credit card. The agency has the right to cancel all reservations and services made on behalf of the consumer. In such cancellations, no refund will be made to the consumer.

5- TERMINATION AND TRANSFER

If the AGENCY terminates the contract unfairly, the AGENCY returns all payments made by the CUSTOMER to that day to the CUSTOMER within 14 days. If the number of registered customers does not reach the number required for the organization of the package tour, this situation will be notified to the CUSTOMER by the AGENCY in writing or through a permanent data recorder at least 20 days before the start of the tour, and the CUSTOMER will not be entitled to any compensation for this reason. The entire price paid will be refunded to him, excluding the expenses incurred.

If the CUSTOMER cancels less than 30 days before the start of the service, 50% of the price paid will be refunded to him, excluding the costs arising from taxes, duties and similar legal obligations that must be paid. Requests for date changes made by the CUSTOMER have the effect of termination and will be notified in writing, taking into account the periods stated above.

If the CUSTOMER cancels less than 15 days before the start of the service, no refund will be made. Requests for date changes made by the CUSTOMER have the effect of termination and will be notified in writing, taking into account the periods stated above.

The CUSTOMER's written submission of a report showing illnesses/deaths of himself or his first-degree relatives that did not exist at the time of reservation, preventing the CUSTOMER from performing his usual 10-day activity, and documents related to other situations that the CUSTOMER could not foresee despite showing all due care, before the start of the service, is an exception to this article and such In any case, the price paid will be refunded to the CUSTOMER within 14 days without deduction, excluding the costs arising from taxes, duties and similar legal obligations that must be paid and the documented and non-refundable amounts paid to third parties.

The CUSTOMER may transfer the service to a third party who meets the package tour conditions by notifying it in writing or through a permanent data recorder up to 15 days before the start of the service. The transferee is responsible, together with the transferor, for the balance and all expenses arising from the transfer. CUSTOMER is obliged to submit all termination/transfer requests to the AGENCY in writing before the start of the service.

If the CUSTOMER does not notify in writing that he will participate in the service whose start he missed, the AGENCY has the right to cancel all reservations and services made on behalf of the CUSTOMER after 24 hours and terminate the Agreement. In such cases, no refund will be made to the CUSTOMER. If the CUSTOMER declares that he will participate in the service again within 24 hours from the start of the service, the difference fees arising from the transportation service fees will be paid by the CUSTOMER.

The AGENCY may partially or completely cancel the tours that it has announced or registered before the start of the service, provided that it notifies the CUSTOMER. During the same period or during the service, the AGENCY may change the names of the hotels within the scope of the service, the means of transportation and their departure places, and the order of visits of the places specified in the program and shown as places to visit. If the CUSTOMER does not accept these changes and cancellations for justified reasons, he can use one of the following 3 (three) optional rights by notifying in writing or via a permanent data recorder that he has canceled his reservation within 48 hours: In this case, the CUSTOMER; (1) He has the right to withdraw from the contract without paying compensation and receive a refund of the unconsumed service fee within 14 days, (2) the right to participate in another package tour of equal or higher value than the price he paid (if any) offered to him by the AGENCY without paying any additional fee, (3) if he chooses a package tour with a lower price, he has the right to have the price difference refunded to him.

Force Majeure

Natural disasters (earthquake, flood, fire, landslide, lava and volcano eruption...), states of emergency (martial law, curfew, terrorism, hotel, airport raid, aircraft seizure, war, civil unrest, rebellion, rebellion and other movements), public movements (strike, rally, march, road closure...) interstate tension, diplomatic restrictions, health problems (epidemics, quarantine), weather The AGENCY cannot be held responsible for any damage or loss arising from the consequences of any negativities that are not the fault of the agency, or that cannot be foreseen, or that cannot be prevented with reasonable measures even if foreseen, directly or indirectly, for any reason, including, but not limited to, opposition (snowfall, blizzard, fog, storm, lightning...), customs regime changes, general restrictions in the transportation sector and special restrictions such as bankruptcy or liquidation of any of the transportation companies by air, train or sea, and by road. In short, if there is no fault attributable to the AGENCY, there is no obligation to pay any fee. In this case, the AGENCY cannot be held responsible for its failure to fulfill its obligations, incomplete performance or deficiencies in its performance. The customer accepts and undertakes that he will not make any material or moral demands from the AGENCY in these cases, and that he waives these demands. The AGENCY has the right to unilaterally terminate the contract and the entire program and cancel the trip for any reason stated above. Contrary to the agreements made between the AGENCY and transportation vehicles (buses, minibuses, midibuses, off-road vehicles, rental vehicles, trains, ferries, ships, planes, helicopters, balloons, etc.), the AGENCY cannot be held responsible for the delays, malfunctions, accidents of these vehicles, and the consequences of any negativities that may arise from the personal faults of the drivers. In this sense, no material or moral responsibility can be imposed on the AGENCY.

PROTECTION OF PERSONAL DATA

With this article, within the scope of the Personal Data Protection Law No. 6698 (in short, the "Law"), all kinds of information regarding data processing activities and related to an identified or identifiable real person (in short, the "Relevant Person") (in short, the "Personal Person") Terms and conditions regarding the processing of "Data") are included. Within the scope of the contract, the AGENCY (in short, "Data Controller") is responsible for determining the purposes and means of processing personal data and establishing and managing the data recording system, and processes personal data on its behalf based on the authority given by the Data Owner (Customer). It is guaranteed by insurance in accordance with Article 12 of the Law. Coverage is equal to the Package Tour price. If the CUSTOMER wishes, he/she may insure the costs of returning to the starting point in case of an accident or illness, as well as the damages and treatment expenses arising from any accident, before the start of the Package Tour and/or accommodation service, at his/her own expense. Since flight tickets are purchased with the same round-trip reservation number (PNR), if the outward flight is not used by the CUSTOMER for any reason, the return flights are automatically canceled in accordance with the airline rules.

If one or more articles of this Agreement are deemed invalid for any reason, the other provisions of the Agreement will not be affected by this invalidity and will remain in force. Since contact information such as e-mail will be used for notifications mentioned in the contract, the CUSTOMER is responsible for not notifying changes in contact information.

The addresses specified at the beginning of this contract are notification addresses. Changes in addresses will be notified in writing, otherwise notifications to be made to these addresses will be considered valid.

Turkish Law will be applied in any dispute arising from the execution of this Agreement and Istanbul Anatolian Courts and Enforcement Offices will be authorized.

This Agreement, consisting of six (6) articles and five (5) pages, has been discussed in detail by the parties and signed in a single copy. A photocopy of the original was delivered to the CUSTOMER and it entered into force on the date of signature.

For matters not written in this agreement, 1618 S.K. and the regulations, statutes and circulars, notifications and schedules issued accordingly, 2634 A.K., IATA, IHA, UFTAA Convention Provisions, international private and official agreements will be applied.

CUSTOMER, by signing this contract; has obtained/received/reviewed/read the brochure and/or information on the website regarding the service purchased (matching the Package Code); He/she acknowledges that he/she has fully read and understood the Tour Registration Form, Voucher (Pakettur Agreement) and Service Reservation/Sales Agreement.

COMMERCIAL ELECTRONIC MESSAGE SEND CONFIRMATION

CUSTOMER about the services, advertisements, announcements, campaigns and activities of the brands and suppliers operated by the AGENCY and the organizations it cooperates with; to inform the party and to communicate with it in commercial electronic messages/SMS etc. in accordance with Law No. 6563. consents to sharing. If the CUSTOMER wishes to cancel his/her approval, he/she will notify the AGENCY's communication channels in this contract and the AGENCY will terminate the notification.

Hoping to have peaceful travels...