Last updated: 30/01/2023

GENERAL:

1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and distance sales contract presented to you.
2. Buyers are bound by the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (OG: 27.11.2014/29188) regarding the sale and delivery of the product or service they have purchased. It is subject to other applicable laws.
3. Cargo fees, which are the product shipping costs, will be paid by the buyers.
4. Each product or service purchased will be delivered to the person and/or organization at the address specified by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered or the address is not provided within this period, the Buyers may terminate the contract.
5. The purchased product or service must be delivered complete and in accordance with the qualifications specified in the order and with documents such as a warranty certificate and user manual, if any.
6. In case it becomes impossible to sell the purchased product or service, the seller must notify the buyer in writing within 5 business days after learning of this situation. The total price must be returned to the Buyer within 14 days.

IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:

7. If the Buyer does not pay the price of the product or service purchased (in cash) or cancels it in the bank records, the Seller's obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:

8. After the product is delivered or it is agreed that the service will be performed, if it is determined that the credit card with which the buyer paid is used unfairly by unauthorized persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer will deliver the product subject to the contract to the SELLER within 3 days, with the transportation costs belonging to the SELLER. has to return it. If the product is consumed and the service is received (performed), persons who use these payment instruments without permission and/or authorization are jointly and severally liable for any damage or loss that may have occurred or may arise to our company or third parties.
   9. If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the Buyer will be notified. The buyer may request to cancel the order, replace the product with a similar one, or postpone the delivery until the obstacle is eliminated. If the buyer cancels the order; If the payment has been made in cash, this amount will be paid in cash within 14 days from the date of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days after this cancellation, but our company is not responsible for any damages that may arise due to the bank's late transfer to the buyer's account. will inspect the goods/services before receiving them; dents, broken, packaging torn, etc. Damaged and defective goods/services will not be received from the cargo company. The goods/services received will be deemed to be undamaged and intact. BUYER must protect the goods/services carefully after delivery. If the right of withdrawal is to be used, the goods/services should not be used. The Invoice must be returned along with the product.

   RIGHT OF WITHDRAWAL:

   11. BUYER; Within 14 (fourteen) days from the date of delivery of the product purchased to him/her or to the person/organization at the address indicated, he/she may exercise his/her right to withdraw from the contract by rejecting the goods without assuming any legal or criminal liability and without giving any justification, provided that he notifies the SELLER via the contact information below. INFORMATION:

   COMPANY : ALKIŞ TURİZM & TRAVEL AGENCY

   NAME/TITLE: ÖZ ALKIŞ TURİZM ALKIŞ TUR.İNŞ.GIDA TEK.SAN.VE TİC.LTD.ŞTİ.

   ADDRESS: MİMAR SİNAN MAH.SELAMİALİ EFENDİ CD.NO:45/A-3 ÜSKÜDAR-İSTANBUL

   EMAIL: [email protected]

   TEL : 0216 3916565

   FAX :

   DURATION OF THE RIGHT OF WITHDRAWAL:

   13. If the buyer purchases a service, this 14-day period starts from the date of signing the contract. The right of withdrawal cannot be exercised in service contracts where the service is started with the approval of the consumer before the right of withdrawal expires.
   14. The expenses arising from the exercise of the right of withdrawal belong to the SELLER.
   15. In order to exercise the right of withdrawal, a written notification must be made to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must be sent to the SELLER under the "Right of Withdrawal cannot be exercised" set out in this contract. It is essential that the products have not been used within the framework of the "Products" provisions.

   USE OF THE RIGHT OF WITHDRAWAL:

   16. 3. The invoice of the product delivered to the person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it. Order returns whose invoice is issued on behalf of institutions cannot be completed unless the RETURN INVOICE is issued.)
   17. Return form, The products to be returned must be delivered complete and undamaged, together with the box, packaging and standard accessories, if any.

   RETURN CONDITIONS:

   18. The SELLER is obliged to return the total price and the documents that put the BUYER in debt to the BUYER within a period of 10 days at the latest from the date of receipt of the notice of withdrawal, and to return the goods within a period of 20 days. is obliged to compensate the damages of. However, the BUYER is not responsible for any changes or deteriorations that occur due to the proper use of the goods or products within the right of withdrawal period.
   19. If the campaign limit amount set by the SELLER falls below due to the exercise of the right of withdrawal, the discount amount benefited from within the scope of the campaign will be cancelled. Unlike visa, ticketing, purchasing tickets etc. immediately. hotel room rental etc. Since the transactions will be made directly by our company and will require expenses, the right of withdrawal is not possible.

       DEFAULT AND LEGAL CONSEQUENCES

       22. The BUYER accepts, declares and undertakes that in case of default when making the payment transactions by credit card, the card holder will pay interest within the framework of the credit card agreement with the bank and will be responsible to the bank. In this case, the relevant bank may take legal action; may demand the costs and attorney's fees incurred from the BUYER, and under any circumstances, in case of default due to the BUYER's debt, the BUYER agrees to pay the loss and damage suffered by the SELLER due to the delayed performance of the debt.

       PAYMENT AND DELIVERY

       23. Bank Transfer or EFT (Electronic Fund You can make the transfer to any of our TR780020500000065222900001 KUVEYT TURK KATILIM BANKASI accounts (TL).
       24. With your credit cards through our website (is there such an infrastructure), you can benefit from online single payment or online installment opportunities for all kinds of credit cards. For your online payments, the amount will be debited from your credit card at the end of your order.